The next meeting of the working group was held in Lanchkhuti, which discussed the results of the second phase of the needs assessment and the changes achieved in the access to e- resources of the local self-government.

The contribution of the local CSOs involved in the project: Lanchkhuti Information Center and the Georgian Rural Hall in the development and access to e-services in Lanchkhuti Municipality is noteworthy.

The project is implemented with the support the European Union - #EU4Georgia

The working group gathered at a regular meeting in Terjola municipality. They discussed the civil budget document, which is already at the stage of completion. The commission is actively working, and in July the document will be presented at the City Council meeting.

The main topic was the local needs research, which had just been completed by representatives of local civil society organizations. The study revealed many questions: it is necessary to improve communication with the City Hall and City Council, information on social programs should be more accessible for the population, it is necessary to solve infrastructure problems, etc. The working group will start the advocacy for these and other issues.


The project is implemented with the support the European Union - #EU4Georgia

A working group met in Khoni. The participants discussed the final version of the code of ethics, which is ready for presentation at meeting of the City Council.

The second issue on the agenda was information about local needs research. They talked about the problems highlighted during the research and the developed recommendations. Among the presented issues there are reception days in the City Council and presenting of the data the representative of governmental structures. All this will make it easier to address the right people and find the ways of problem solution. After that, the working group members talked about these and other topical issues at during the meeting.


The project is implemented with the support the European Union - #EU4Georgia

The needs research of citizens was carried out in Vani municipality - quantitative data were collected, individual interviews and focus groups with vulnerable groups were held.

Then there will be held the advocacy of the problems identified as a result of the research in the relevant structures, as well as the integration of priority issues for citizens into the action plan of the municipality.

Local civil society organizations “Support 2020” and “Citizens' Engagement for Good Governance and Justice” worked on the research.

The work is carried out in the framework of the project “A common forum for CSOs from Guria, Imereti and Racha-Lechkhumi for PAR Roadmap monitoring”.

The representatives of the City Hall and City Council of Knoni municipality attended trainings on the topic “Petition - a form of citizens' participation in local self-government”.

In the first part of the training, the participants were provided with information on citizen’s participation in the implementation of local self-government, on the factors and forms of citizen participation, on the role, meaning and rules of adopting the petition.

In the second part, they were familiarized with the application on Khoni municipality website, with the registration, signature and subsequent procedures. An electronic petition was prepared and implemented in the framework of the project “A common forum for CSOs from Guria, Imereti and Racha-Lechkhumi for PAR Roadmap monitoring”.

“Equality Now” and “Civic Spectrum – Equality” were two local civil society organizations that assessed the needs of the population in Bagdati Municipality. In order  to obtain more extensive information, various forms of research were used: questionnaires, individual interviews and focus groups. Representatives of the organizations included in the research examined and assessed the effectiveness, transparency and inclusiveness of the services provided by Bagdati local self - government to the citizens of the municipality.

The work is carried out in the framework of the project “A common forum for CSOs from Guria, Imereti and Racha-Lechkhumi for PAR Roadmap monitoring”.

Representatives of the Civil Society Organizations are actively involved in the process of local needs assessment in eight municipalities of Western Georgia. They attended a workshop on online – survey, which was implemented using the google form. The participants got acquainted with the functionality and capabilities of the Google form, the principles of work. Much attention was paid to the transfer of the received data into an electronic list and their preparation for further processing.

The workshop was conducted in an interactive format, the participants had the opportunity to ask questions and get answers through practical examples.


Khatia Khachapuridze: “I live in Tbilisi. I needed to register my father's land in the village Gelaveri, and I found Khoni hotline in Google ... I was provided with all the information I needed. I welcome the existence of a hotline, because it simplifies the solution of many issues".

Tsisana Mushkudiani: “The Internet and social networks made the whole world more comfortable, not only Khoni. I do not often call on Knoni hotline, although, whenever I applied, I was never left unanswered. They competently provide the information they have”.

This is the opinion of people who are satisfied with Khoni hotline.

The hotline was created following the recommendations of Khoni working group: a separate telephone line was installed, the staff was retrained, the population was provided with information about the start of the hotline...

The idea of a hotline belongs to Khoni civil society organization – Center for Education and Development “Edelweiss” and this idea was implemented in cooperation with the local government.

A roundtable discussion was held in Bagdati with participation of the representatives of local self-government and civil society. During the meeting, a presentation was made on Bagdati working group, its activities and results. The report on the needs assessment and recommendations of the population in the process of public administration reform in the municipality has aroused great interest. Participants also learned about the work of civil society organizations registered in Bagdati in direction of informing the local population about public administration reform.

Interesting accents were placed on the round table, especially regarding the barriers that hinder the use of electronic services. According to the participants, this is related to the low level of awareness and the problem of internet providing. Special attention should be paid to these issues.


The third monitoring was completed in Khoni, Bagdati, Terjola, Vani, Ozurgeti, Lanchkhuti, Tsageri and Ambrolauri municipalities, which assessed the work of local government in terms of efficiency, transparency and inclusiveness. The monitoring was carried out by the Fund "Sukhumi" in partnership with Imereti Scientists’ Union “Spectri” and the Fund of Women Entrepreneurs.

The publication “Public Administration Reform (PAR) Roadmap Monitoring in 8 municipalities of Western Georgia” presents the report of the third monitoring: the progress, achieved  after the second monitoring and recommendations for achieving better quality e-services in local municipalities.

The work is carried out in the framework of the project “A common forum for CSOs from Guria, Imereti and Racha-Lechkhumi for PAR Roadmap monitoring